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Innova News

Innova | A Brief Case Study

By | Emergency Medicine, Innova News

Innova Case Study: Patient Satisfaction & Safety

Here at Innova, patient safety is our top priority.  We know that long waits and high left without being seen (LWBS) rates put patients at risk – and we work diligently to maintain outstanding performance in these metrics.  We recently acquired a hospital contract at a site that sees approximately 12,000 patients per year. The Emergency Department layout is ideal with plenty of space to accommodate the volume, but when our partnership began, the Door to Provider times and LWBS numbers were unacceptably high.   

An astonishing 9.6% of the patients were leaving without ever being seen.  Patients were languishing in the waiting room with average wait times of nearly 1 hour.  The general culture was that nothing could be done.

Within 60 days, our average wait time dropped by 60% to just 20 minutes.  The LWBS rate fell from 9.6% to <2% (an 80% improvement) and patient satisfaction scores have skyrocketed.  

Contact us if you are interested in learning more about how Innova partners with hospitals to deliver world-class care to patients!

Innova Joins Catalyst HTI

By | Innova News

Innova Joins Catalyst HTI

DENVER—August 2nd, 2018— 

Innova Emergency Medical Associates announced today that they are relocating their national headquarters to Catalyst HTI in Denver, CO.  The team at Innova searched for a community where their own penchant for innovation could collide with other leaders looking to reimagine healthcare.  In fact, Innova’s longtime tagline “Emergency Care Reimagined” perfectly matches the culture of innovation at Catalyst.

Innova’s Founder and CEO, Dr. Steve Sherick stated that “Since 2011 we’ve been working tirelessly to improve the quality of emergency care in hospitals across the US through cutting edge care and employee ownership and our move into Catalyst represents the next step in our journey.  Our providers live across the country from California to New York, and our partner hospitals span from Arizona to Indiana and many states in between, but our home base is in the great health innovation community of Denver.”

Innova was founded in 2011 with the idea that all patients deserve the best in patient care, and that it was possible to do so while treating patients, providers and partner hospitals with the utmost respect.  Innova provides emergency department provider staffing across the Intermountain West and Midwest, specializing in rural emergency departments.  Innova is proud to have an exclusively employee-owned structure that creates a level of true investment by the employees into a company which believes that you work hard when you work, and enjoy your life and family beyond your dreams when you’re not working.

Catalyst HTI is a health care industry ecosystem putting together some of the most forward-thinking minds in the field, under one roof.  Catalyst President Mike Biselli said that “Having Innova join us at Catalyst is an honor and a critical part of our ecosystem, as the team they have represents the future of health care, especially the future for our health care providers.”

***Innova will be having an open house in their office on the 3rd floor (Suite 320) of Catalyst (3513 Brighton Blvd., Denver, CO 80216) from 1-3PM on August 21st.  Please come by and meet the team and learn more about how Innova plans to be an ever-bigger part of the ecosystem at-large.